Terms and Conditions
Effective Date: December 2024
Welcome to www.viaorientis.com! These Terms and Conditions (“T&Cs”) govern your use of our website and services. By accessing or making a purchase on www.viaorientis.com, you agree to these T&Cs. Please read them carefully.
1. General Information
- www.viaorientis.com is an eCommerce platform specializing in Southeast Asian art.
- These T&Cs apply to all users, including visitors, customers, and account holders.
- If you disagree with these T&Cs, you must not use our website.
2. Eligibility
To use our website, you must:
- Be at least 18 years old or have parental/guardian consent.
- Provide accurate and complete information when making a purchase or creating an account.
3. Product Information
- Authenticity: All products on www.viaorientis.com are sourced from trusted Southeast Asian artists and handpicked for quality.
- Images: Product images are for reference only and may vary slightly from the actual item due to screen settings or natural variations in handmade art.
- Availability: Products are subject to availability. If an item is out of stock, we will notify you promptly and issue a reimbursement. Additionally, you will have the option to exchange the item for another of equal value.
4. Pricing and Payments
- All prices are listed in United States Dollars (USD) and include the cost of the product only.
- Payment is processed securely through our payment provider.
- Additional charges if any, such as shipping, are displayed at checkout and are added to the product prices.
5. Shipping and Delivery
- Via Orientis is responsible for the shipping process, and products will be shipped directly from their country of origin using reliable carriers.
- Estimated delivery time is 10–15 days from the order date.
- The buyer is responsible for any duties, taxes, or customs fees in their country, as we operate under Delivered Duty Unpaid (DDU).
6. Returns and Refunds
- Damaged Items: If your item arrives damaged, contact us within 30 days for a refund or replacement.
- Returns are not accepted for reasons other than damage or defects, as each piece is unique.
7. Intellectual Property
- All content on www.viaorientis.com, including text, images, logos, and designs, is the property of www.viaorientis.com or its licensors.
- You may not reproduce, distribute, or use our content without prior written consent.
8. Limitation of Liability
- www.viaorientis.com is not liable for:
- Delays in delivery due to unforeseen circumstances.
- Loss or damage caused by third-party shipping carriers.
- Import taxes or customs duties charged by the buyer’s country.
- Our liability is limited to the amount paid for the product in question.
9. Privacy Policy
Your use of www.viaorientis.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
10. Modifications
We reserve the right to update or change these T&Cs at any time. Updates will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised terms.
11. Governing Law
These T&Cs are governed by the laws of Switzerland. Any disputes arising from these terms will be resolved under Swiss jurisdiction.
12. Contact Us
If you have any questions about these T&Cs, please contact us:
Email: support@viaorientis.com