Refund and Returns Policy
Effective Date: December 2024
At www.viaorientis.com, we take pride in offering authentic, high-quality Southeast Asian art. Due to the unique nature of our products, all sales are final. Refunds or returns will only be accepted in the event of damage during transit. Please read our policy carefully before making a purchase.
1. Refunds for Damaged Items
If your order arrives damaged, we will process a refund or replacement under the following conditions:
- Notification Deadline: You must notify us within 30 days of receiving the item.
- Proof of Damage: Provide clear photographs of the damaged item and the packaging it arrived in.
- Evaluation Process: Once we evaluate and confirm the damage, we will issue a refund or arrange a replacement.
2. Conditions for Refunds
Refunds will only be issued if:
- The item is deemed to have been damaged during transit.
- You have provided all required documentation, including photos and proof of purchase.
Refunds will not be issued for:
- Change of mind or personal preferences.
- Delays in shipping beyond our control.
- Slight variations in color or appearance due to the handmade nature of the products.
3. Return Process
- Items do not need to be returned for a refund in case of damage.
- We will provide further instructions after confirming the damage.
4. Non-Refundable Items
- Gift cards, digital products, or custom-sourced artwork are non-refundable.
5. Contact Us
For refund inquiries, please contact us:
- Email: support@viaorientis.com
- Subject Line: Refund Request – Damaged Item
- Include your order number, photos of the damage, and details of the issue.
We reserve the right to deny refund requests that do not meet the above criteria. By purchasing from www.viaorientis.com, you agree to these terms.